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Customer Service

Help & Frequently Asked Questions

We understand that getting direct response from digital marketing is a bit foreign to most businesses. Therefore, within this section we have tried to offer some guidance to help our customers on many of the basics of web development and digital marketing as well offering some clarification as to the types of service that MediaWorkx can help grow your business.

1. What is the definition of Social Media Marketing?
2. Why Social Media?
3. How do we accomplish a social media strategy?
4. Are you able to assist our company in integrating what we do now and social media?
5. Activity on social media is an issue for us. Do you offer a service along this line?
6. Are campaigns all you work on or do you do ad hoc as well?
7. We think that it would be better to do our social media in-house. Can you help us find someone with the relevant expertise?
8. Are you able to write articles, blogs, tip sheets etc. for us?
9. Are you able to help us with PR coverage on the Internet?
10. Our clients are interested in social media services. What is your White Label Service?
11. How are search engine marketing and search engine optimization different?
12. What is the difference between paid results and natural results?
13. Can't I just buy my placement in the search engine results?
14. I used to have high search rankings but they have since dropped off, why?
15. Last time we used paid ads we saw very little return on investment, how can you change that?
16. Can you help us with our SEO and how do you measure the success of your services?
17. Our website no longer is listed in the search engines, why?
18. We have contracted with a web design agency to maintain our website, will you work with them?
19. How do I know whether and which Open Source CMS systems are right for my brand?
20. How much are your services?
21. What is included in your services?
22. Are you able to manage social media activity for us?
23. Do we need to meet?
24. What can we expect from customer support?
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